Check from a different device and closer to the router, if possible. If 1 device connects and not the other, then the internet is working, and it is a device issue. If the other device does not connect, reboot the router by pulling the power cord out of the back of the router after a few seconds, and plug the power cord back into the router.
Wait 2 to 3 minutes to see if service is restored. If it is still not working, please reach out to our technical support at (844) 256-2658.