Check from a different device and closer to the router, if possible. If 1 device connects and not the other, then the internet is working, and it is a device issue. If the other device does not connect, reboot the router by pulling the power cord out of the back of the router after a few seconds, and plug the power cord back into the router.
Wait 2 to 3 minutes to see if service is restored. If it is still not working, please reach out to our technical support at (844) 256-2658.
Follow the HDMI cable from the cable set-top box (STB) to the back of the TV to see which input the HDMI cable is plugged into. Use the remote that came with the TV (not BOLT’s remote) to use the source or input button to get back to the proper input.
Press the STB button in the top left corner and try again. If that does not work, make sure the cable box is out in the open with nothing in front of it that could obstruct the IR remote.
Reboot the BOLT router and wait 3 minutes. Then, reboot the cable box and wait another 3 minutes.
Try streaming the same thing from a different device using the same Wi-Fi to see if the same issue occurs or if it was only the 1 device with the issue. If it is only 1 device, it is a device issue.
You can set up Autopay through BOLT Fiber Optic SmartHub under My Profile. You can also call in, and a representative will set it up for you.
You can bring the equipment to the Vinita Office, 27039 South 4440 Road, Vinita, OK 74301. Or by our Grove Office, 600 South Main Street, Grove, OK 74344. Your service will not be disconnected until the equipment is returned.
This is a fluctuating timeline; depending on circumstances, we traditionally stay between 2 to 6 weeks.
BOLT provides you with top-tier services while still having local support personnel.
BOLT does not currently have active plans to expand the existing footprint. Our goal is to eventually provide service to the majority of Ottawa, Delaware, Mayes, and Craig counties in northeast Oklahoma. Construction of BOLT’s all-fiber network is expensive and requires the installation of several hundred miles of new cable.
These cables serve as the arteries that will eventually connect your homes and businesses to our network. We assure you that we want to bring service to you and hope to eventually be able to do so. While we understand it can be frustrating to wait, we are working to get you connected as soon as we possibly can.
As always, if you are still experiencing issues or have any other questions, please feel free to call us at (844) 256-2658.